Shipping policy
DO YOU ACCEPT ORDERS PLACED OUTSIDE OF THE USA?
Yes, however, we are not responsible for any additional importation fees that may be added by customs.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER ?(ONLY FOR THE US)
All orders are processed in 3-5 DAYS After an order is processed it is immediately shipped by USPS priority mail which usually takes 2-5 business days, timeframes are subject to change depending on location. Complete turn around time is usually between 3-10 business days. There can be delays due to in climate weather in some regions.
I HAVE NOT RECEIVED MY PACKAGE?
Once your item is shipped we will email you the tracking number. Please check for expected delivery date. If no information is found feel free to call us and we can help track your package (909) 232-0363 AT NORMAL BUSINESS HOURS. We are not responsible for any stolen packages once your item has been delivered. SOMETIMES items are shown as available online by error we constantly update our inventory every day at 12pm.
REFUNDS?
No. We do not offer refunds. No exceptions.
RETURNS/EXCHANGES ?
No returns are permitted only exchanges only. Please check our returns policy for information.
CAN I COME INSTORE AND EXCHANGE AN ONLINE ORDER?
Yes, please call to verify so we can authorize the exchange and ensure stock is available.
CAN I CANCEL MY ORDER ?
Yes, if your order has not been shipped we can still cancel. We do not process cancellations after the order has shipped. PLEASE BE AWARE THERE ARE NO REFUNDS JUST EXCHANGES IF YOU CANCEL THE ODER IT WILL ONLY BE STORED AT STORE CREDIT.
EXCHANGES?
When applicable, exchanges are allowed for the same item but different size. Please refer to our exchange policy for more details.
CAN I GET FITTED IN STORE?
Yes, feel free to visit any of our locations.
LOST/STOLEN PACKAGES?
If you believe your package has been lost or stolen it is very important WAIT 1-2 days after arrival date and time on tracking number WE ARE NOT RESPONSIBLE FOR ANY PACKAGE HOWEVER WE CAN LOOK INTO THE ISSUE FOR YOU IF NOTIFIED ON TIME. .We are not responsible for any stolen or lost packages however usually it will take 1-2 days longer if you live in a further location. . Route Insurance is added to your package to cover lost or stolen packages but claims are time sensitive. If we are not notified within 5 days your claim can be denied. YOU UNDERSTAND WE ARE NOT RESPONSIBLE FOR ANY OF YOUR PACKAGES ONCVE THEY HAVE BEEN FULFILLED AND SENT.
WHAT IS ROUTE INSURANCE ?
Route Insurance is a third party company that will cover your shipment in case of damages, stolen or lost goods. If you remove this insurance your items will no be insured. Please note any claims made are time sensitive and need to be notified within 5 days. Any claims made past the 15th day fall out of coverage and will no longer be insurable, as they are automatically voided.
WHAT HAPPENS IF EXCHANGE ITEM IS UNAVAILABLE AND OUT OF STOCK ?
If an item you wanted to exchange is unavailable and out of stock for more than 7 days, we will offer a similar product or provide store credit for the value of the item. No refunds will be made.
NOTE: IF YOU RECEIVED A DEFECTIVE ITEM YOU HAVE 2 DAYS!! FROM THE DATE RECEIVED (NOT 10-30 DAYS) TO CONTACT US BY EMAIL INNERBEAUTYINF@GMAIL.COM
WE WILL REPLACE THE ITEM WITH A NEW ONE, SAME ITEM, SAME SIZE, STYLE & COLOR. NO EXCEPTIONS.
BY PURCHASING WITH FAJAS INNER BEAUTY YOU UNDERSTAND, ACCEPT , HAVE READ AND AGREE TO THE TERMS AND POLICY!